Q&A with Carlos
Carlos is a Field Applications Engineer at Radiall Obregón.

Q. How long have you worked at Radiall?
A. I’ve been at Radiall for almost 17 years.
Q. What did you do when you first started at Radiall?
A. I started as a product supervisor in the Obregón machining area.
Q. Can you tell us more about your current role?
A. My current role is Field Applications Engineer, where I work as an engineering liaison between the customer and R&D for inquiries on multipin, fiber optics, RF connectors and active devices. I also work closely with the Sales team to develop business opportunities across America. Lastly, I’m responsible for one of our key customers, Bombardier, on the technical support side.
Q. What is a typical day like for you at Radiall?
A. A typical workday involves actively engaging with customers through email or Live Chat to address their technical questions about our products. I collaborate closely with fellow FAEs, product managers and R&D teams to provide precise and informed support.
Addressing detailed product inquiries and resolving occasional quality issues are some of the more challenging aspects of the role, requiring clear and thorough explanations. I also take part in special projects when customers request custom solutions. In these cases, I work to align our developments with their end goals, ensuring we deliver the best possible outcome.
During new developments, I facilitate a dynamic exchange of information between customers and R&D teams. This involves gathering input, translating technical details into customer-friendly language and ensuring everyone stays aligned. This collaborative process ensures we deliver solutions that meet and exceed customer expectations.
Q. What do you like most about your work?
A. I like that I am learning new things about Radiall products every day.
Q. What’s been one of the proudest moments in your career?
A. There have been three pivotal moments:
1. When I was hired at Radiall.
2. Earning a spot on the design team, a role that was both rewarding and challenging. To achieve this, I sharpened essential skills like SolidWorks, stack-up calculations and design principles during my time in manufacturing. The position came with significant responsibilities, as our team worked closely with customers through FAEs and RSMs, ensuring every detail was precise and accurate. This role pushed me to expand my engineering expertise and deepen my knowledge of Multipin products, marking a pivotal step in my professional growth and a highlight of my career.
3. Earning a promotion to the FAE team: This role demanded strong communication skills and the ability to explain technical concepts with clarity and courtesy. Adapting to the “language” of the R&D environment was essential, requiring me to simplify complex technical information and present it in a customer-friendly manner. My background in manufacturing and design provided a solid foundation to thrive in this role, enabling me to bridge the gap between technical teams and customers effectively. This accomplishment highlighted my ability to grow and adapt, making it a standpoint moment in my career.