Customer service
A corporate organization to ensure a Top Performance
Listen to our Customers' needs
Integrate their expectations into the Company organization
Support RADIALL's sales force to meet our Customers' requirements
Interface with RADIALL's logistical and production organization to best serve our Customers.
At Our Customers' Disposal For
Implementation of logistical agreements (demand pull, consignment, JIT/VMI) with contractual short leadtimes
Management of Customers' forecast
Logistical specifications (bar coding, packaging, labelling...)
EDI
Major Actions In Progress
Corporate Sales Agreement Management
Global Account Managers for a corporate coordination of our Customers needs
Comprehensive forecast system
Total Quality Management program (Magellan program) to reduce our leadtimes
Supply chain management improvement program (Eclair 2000 program)
Day-to-day measurement of RADIALL's worldwide On Time Delivery Performance
Our customer's Awards
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RADIALL was proud to receive in over the last years, the following awards for their quality product and service:
HARRIS: "AEP supplier of the Year 2006"
AIRBUS: "RADIALL supplier of the Year 2006"
ROCKWEEL COLLINS: "AEP supplier of the Year 2005"
BOEING: "RADIALL Supplier of the Year 2004"
CELESTICA: "RADIALL Supplier of the Year 2004"
RAYCHEM: "AEP Supplier of the Year 2004"
