About us / Company profile
Customer service
A corporate organization to ensure top performance
- Listen to our Customers needs
- Integrate Customers expectations into the Radiall organization
- Integrate our logistical and production organization to best serve our Customers
Prepared to support our Customers
- Implementation of logistical agreements (demand pull, kanban, JIT/VMI)
- Management of Customer forecasts
- Logistical specifications (bar code, packaging, labelling, etc)
- EDI
Major Actions In Progress
- Corporate Sales Agreement management
- Global Account Managers for a global coordination of our Customers needs
- Comprehensive forecasts system
- Total Quality Management program (Magellan program) to reduce our leadtimes
- Supply chain management improvement program (Eclair 2000 program)
- Day-to-day measurement of RADIALL's worldwide On Time Delivery performance
Our customer Awards
RADIALL is proud to have received the following awards for its quality products and service performance:
- AIRBUS “Supplier of the Year - Electrics”, 2008 & “Best performance”, 2006
- BOEING “Supplier of the Year”, 2004
- CELESTICA: "Supplier of the Year", 2004 (Radiall)
- ITT Defense - Communications & Countermeasures Division (EDO) “Distinguished Supplier Award” 2009
- ITT Defense - Communications & Countermeasures Division (EDO) “Supplier of the Year” 2007
- HARRIS “Connector supplier of the Year”, 2006
- HARRIS “Silver level preferred supplier, Antennas”, 2006 & 2007
- L3-COMMUNICATIONS “Outstanding Supplier of the year”, 2006
- ROCKWELL COLLINS “Interconnect Commodity Supplier of the Year”, 2005/06
- THALES “Supplier of the year”, 2005 and “#1 radio accessory supplier” in antennas
