About us
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Company profile
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Customer service
Customer service
A corporate organization to ensure top performance
- Listen to our Customer needs
- Integrate Customer expectations into the Radiall organization
- Support our sales force in order to meet our Customer requirements
- Integrate our logistical and production organization to best serve our Customers.
Prepared to support our Customers
- Implementation of logistical agreements (demand pull, kanban, JIT/VMI)
- Management of Customer forecast
- Logistical specifications (bar coding, packaging, labelling, etc)
- EDI
Major Actions In Progress
- Corporate Sales Agreement Management
- Global Account Managers for a corporate coordination of our Customers needs
- Comprehensive forecast system
- Total Quality Management program (Magellan program) to reduce our leadtimes
- Supply chain management improvement program (Eclair 2000 program)
- Day-to-day measurement of RADIALL's worldwide On Time Delivery performance
Our customer Awards
RADIALL is proud to have received the following awards for their quality product and service performance:
- AIRBUS “Supplier of the Year - Electrics”, 2008 & “Best performance”, 2006 (Radiall)
- BOEING “Supplier of the Year”, 2004 (Radiall)
- CELESTICA: "Supplier of the Year", 2004 (Radiall)
- ITT/EDO “Supplier of the Year”, 2007 (Radiall-AEP)
- HARRIS “Connector supplier of the Year”, 2006 (Radiall-AEP)
- HARRIS “Silver level preferred supplier, Antennas”, 2006 & 2007 (Radiall-AEP)
- L3-COMMUNICATIONS “Outstanding Supplier of the year”, 2006 (Radiall-AEP)
- ROCKWELL COLLINS “Interconnect Commodity Supplier of the Year”, 2005/06 (Radiall-AEP)
- THALES “Supplier of the year”, 2005 and “#1 radio accessory supplier” in antennas (Radiall)
