Quality
Our commitment
Our commitment is to guarantee that Radiall is organized to meet customer needs and expectations and ensure their satisfaction.
In order to fulfill this commitment, Radiall maintains a customer-focused quality management system based on ISO 9001. In addition, our company management leans on 3 objectives:
- Customer satisfaction necessary to EXIST
- Employee fulfillment necessary to BUILD
- Business prosperity necessary to LAST
We invest in innovation, continual improvement, equipment and persons protection, and sustainable development.
Our company charter includes 7 important values which serve our ambition to become the global leader in our industries.
- Financial discipline: be a profitable company and defend our financial independence
- Excellence: be the best partner for our customers
- Innovation: bring new ideas, advance through agile and efficient operations
- Ethics: behave with integrity and meet commitments
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Globalization: adapt to international requirements, while obeying laws and regulations of the countries in which we operate (social, environmental, safety)
- Anticipation: prevent risks and prepare ourself for the future, balance business portfolio to smoothen the impact of industry cycles and satisfy our shareholders
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Flexibility: continually adapt to changing environment
Radiall annual action plans are based on these objectives and values. They are also implemented in our internal processes, our quality management system and our social policies.
From product quality to total quality approach
1952: Creation of RADIALL: the technical quality of products becomes our first stake
1972: Set-up of self-inspection: employees' direct involvement in quality
1994: ISO 9001:1994 allows us to structure all the activities of the company and gain external recognition of our quality management system
1996: "Magellan" project ,a total quality approach, implements continual improvement and the sharing of a common culture
2001: First ISO 14001 certification.
2001-2004: ISO 9001: 2000. Our process approach gives us the tools for the improvement of all our activities.
2009: ISO 9001: 2008 company certification.
Quality is written in RADIALL's values
Our motto "Be the best and work for the best" and our charter put your satisfaction as the first objective of our company.
Radiall employees are strongly involved to satisfy you: cross-functional work groups are regularly created to identify areas for improvements and to generate ideas for innovations, focused on continual improvement of customer satisfaction.
